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> Mediation mechanism

Mediation mechanism for consumer disputes

In accordance with articles L611-1 and following and R612-1 and following, it is provided that, for any dispute of a contractual nature relating to the execution of the sales contract and/or the provision of services that could not be resolved in the context of a complaint previously submitted to our customer service, the Consumer may resort to mediation free of charge. He shall contact the National Association of Mediators (ANM) either by regular mail by writing to 62 rue Tiquetonne 75002 PARIS or by e-mail by filling out the online referral form at the following address www.anm-conso.com.